Our Guarantee

As an exclusive provider of Cremation with Confidence™, we guarantee:

1. Code of Ethics
At Middlesex Cremation, we have a strict code of ethics and procedures we adhere to while your loved one is in our care. And, we have a preferred crematory that we know and trust to uphold those ethical standards. To ensure continued quality, we conduct periodic surprise inspections of the crematory.

As part of our procedures, one of our staff members will accompany your loved one to the crematory and will bring the cremated remains back to the funeral home. We do this to ensure your loved one is well cared for at all times and to guarantee that the cremated remains you receive are those of your loved one.

2. Safeguarding Personal Identity

To ensure security, a personal identification band is placed on your loved one at the moment we take them into our care.

3. Unique Tracking System

Your loved one is logged into our tracking system and assigned an identification number, which is stamped into a stainless-steel identification tag. This number is used to track every phase of the cremation process. Our tracking system includes the date and time of arrival at our facility and the name of the transfer team. Personal belongings are cataloged and placed in a secure area for their return to the family.

4. Family Identification

Our staff will bathe and dress your loved one with care. Then, we will ask you, or a representative, to positively identify him or her prior to cremation through a photograph using our secure online system.

5. Checks and Balances
Three individuals, a certified cremation specialist, a funeral director, and a funeral home staff member, will review all cremation paperwork and permits. This is to ensure authorizations and permits have been received and have been properly documented. Once all documentation is verified, staff members must sign the cremation order prior to cremation and notify the family that we are ready to proceed with the cremation.

6. Cremation Log Book
Your loved one is then taken to the cremation chamber, where their personal identification is documented in our Cremation Logbook. This log shows the name of the individual, date and times of the cremation, identification number, and crematory operator’s name. The cremation technician will note the time immediately before and after the cremation.

7. Details During the Cremation
The crematory checklist and identification card are placed on the outside of the cremation chamber and the stainless steel identification tag is placed inside the cremation chamber with your loved one during the cremation process.

8. Details After the Cremation
After the cremation is complete, the cremated remains are placed with the metal identification tag in a container of your choice. The identification card is placed in our permanent files.

9. Return of the Cremated Remains
Our staff will notify you to schedule a time for receipt of the cremated remains if you elected to receive them in person. Options are coming into our location or delivery by our staff member during the same hours. If you chose to have the cremated remains sent to you, they will be mailed through USPS, Priority Mail, and a signature will be required.

10. Celebration of Life
If you decide you would like to honor and celebrate your loved one’s life on your own, and would like a referral to a Minister or a Life Celebrant to participate in this service, we will provide you with a referral.

For more information visit www.cremationwithconfidence.com

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